FAQ

Support

Frequently Asked Questions

Everything you need to know about ordering, shipping, sizing, and returns at Geartub.

Delivery typically takes 1–3 business days in Java, 2–5 days in Sumatra and Bali, and 3–7 days for other regions in Indonesia.
Yes, we ship nationwide across Indonesia using trusted courier services.
Yes. All products are sourced through authorized distributors, official brand partners, or trusted suppliers.
Yes. Size exchanges are available for unused items in original condition within 30 days, subject to stock availability.
No. Items must be unused and in original condition to be eligible for return or exchange.
Please contact us with photos and your order number. We will assist in coordinating with the brand or supplier for resolution.
Once your order is shipped, you will receive a tracking number via email.
We recommend using our Footwear Size Guide for detailed sizing by brand and fit type.

View Size Guide

If unsure, contact us and we’ll help you choose the right size.

Still have questions?

Our team is happy to help you choose the right gear.

Email us at info@geartub.id