Shipping Information

Support

Shipping Information

We're committed to delivering your gear quickly and safely, so you can focus on your next adventure.

Order Processing

Orders are typically processed within 1–2 business days after payment has been confirmed.

During public holidays, promotional campaigns, and peak shopping periods, processing times may be slightly longer than usual.

Delivery Time

Delivery times vary depending on your location and courier service.

  • Java: approximately 1–2 business days
  • Sumatra & Bali: approximately 2–5 business days
  • Kalimantan, Sulawesi & Eastern Indonesia: approximately 3–7 business days

Actual delivery times may vary due to weather conditions, local holidays, and courier operations.

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

You can use this tracking number to monitor your shipment directly through the courier's website.

Shipping Address

Please ensure your shipping details are entered correctly before completing your purchase.

Geartub cannot be responsible for delays, failed deliveries, or lost shipments caused by incorrect address information provided during checkout.

Questions About Shipping?

If you need help with delivery times, tracking information, or your order status, our team is happy to assist.

Contact Us